Refund Policy
Last updated: 2025
Digital products — no refund policy
All products sold on ViralScool are digital downloads. Once a product has been purchased and access or download has been granted, we do not offer refunds under any circumstances.
By completing your purchase, you confirm that you understand and agree to this policy.
Why we have this policy
Unlike physical products, digital products cannot be returned once delivered. The moment a file is downloaded or access is granted, the product has been fully consumed. This policy protects the integrity of our products and our business.
Exceptions
We will consider a refund or replacement only in the following situations:
- You were charged more than once for the same order
- You never received access to the product after a successful payment
- The product file is corrupted or cannot be opened and we are unable to provide a working replacement
In any of these cases, please contact us within 7 days of your purchase date.
How to contact us
If you believe you qualify for an exception, email us at support@viralscool.com with the following details:
- Your full name
- Your order number or payment receipt
- The issue you are facing
We will review your request and respond within 2 business days.
Chargebacks
If you raise a chargeback or payment dispute without contacting us first, we reserve the right to contest the dispute and provide all transaction records to the payment provider.
We always encourage customers to reach out to us directly before escalating — we are happy to help resolve any genuine issue.
Changes to this policy
We may update this refund policy at any time. The latest version will always be available on this page. Continued use of our website after changes means you accept the updated policy.
Contact
For any refund-related queries, write to us at support@viralscool.com